Privacy Policy

1. Information We Collect

We collect the following types of information when you use our website:

• Personal Information: Full name, email address, phone number, nationality, gender, date of birth, passport details, and emergency contact.
• Booking Details: Tour preferences, travel dates, group size, accommodation preferences, special requirements.
• Payment Information: While payments are processed via Stripe or other third-party payment processors, we may retain transaction IDs and confirmation data (not card details).
• Device & Usage Data: IP address, browser type, operating system, referral source, access times, and pages viewed.
• Cookies & Tracking Data: We use cookies and similar tracking technologies to enhance your experience (see section below).

2. How We Use Your Information

• To process and confirm your bookings.
• To provide customer support and respond to inquiries.
• To improve website functionality, content, and user experience.
• To personalize your experience and show relevant content.
• To send tour updates, confirmations, and travel instructions.
• To comply with legal obligations (e.g., visa or permit requirements).
• To conduct marketing (with your consent where required).

3. Cookies & Tracking Technologies

We use cookies, pixels, and other technologies to improve your browsing experience and analyze website traffic. Cookies help us:

• Remember your preferences and login status
• Understand how you interact with our website
• Deliver personalized content and ads

You can choose to disable cookies through your browser settings. However, doing so may limit some functionality of the website.

4. Data Sharing & Third Parties

We do not sell your personal data. However, we may share your information with:

• Tour partners, guides, hotels, and local agents involved in delivering your tour
• Third-party services like payment processors (e.g., Stripe) and email marketing platforms (e.g., Mailchimp)
• Government authorities when required for permits or security
• Analytics and advertising providers (e.g., Google Analytics, Meta/Facebook Ads)

All third parties are required to comply with data protection regulations and use your data only as necessary to provide their services.

5. Data Security

We implement technical and organizational safeguards to protect your personal data against unauthorized access, misuse, or loss. While no system is 100% secure, we continually update our protocols to enhance security.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax or accounting regulations). You can request deletion of your data at any time.

7. Your Rights

Depending on your location, you may have the following rights:

• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing
• Object to or restrict data processing
• Export your data (data portability)

To exercise any of these rights, please contact us using the details below.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from children. If we become aware of such data being collected, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Email: info@saiyahtravel.com